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The patient is entitled to certain rights and is required to comply with certain responsibilities to fulfill health care needs.


To contribute to more effective patient care and greater satisfaction for the patient, their family, the provider, and the center caring for them. Patients shall have the following rights without regard to age, race, sex, national origin, religion, cultural, or physical handicap, personal value, and benefits.


  • Every patient has the right to courtesy, respect, dignity, privacy, responsiveness, and timely attention to his/her needs.
  • Every patient has the right to every consideration of his privacy and individuality as it relates to their social, religious, and psychological well-being.
  • Every patient has the right to confidentiality, to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third-party payment contract.
  • Every patient has the right to express grievances or complaints without fear of reprisals.
  • Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
  • Every patient is provided complete information regarding diagnosis, treatment, and prognosis, as well as alternative treatments or procedures and the possible risk and side effects associated with treatment.
  • Every patient has the right to make decisions regarding the health care that is recommended by the provider. Accordingly, the patient may accept or refuse any recommended medical treatment. If the patient is unable to participate, the patient’s rights shall be exercised by the patient’s designated representative or another legally designated person.
  • Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromising the patient’s usual care.
  • Every patient has the right to appropriate treatment and care including the assessment/management of pain as appropriate and consistent with clinical practice guidelines.
  • Access to provider credentialing.


  • Patients are responsible to be honest and direct about matters that relate to them, including answering questions honestly and completely.
  • Patients are responsible to provide accurate past and present medical history, present complaints. Past illnesses, hospitalizations, surgeries, the existence of an advance directive, medication, and other pertinent data.
  • Agree to accept all caregivers without regard to race, color, religion, sex, age, gender preference, handicap, or national origin.
  • Patients are responsible for assuring that the financial obligations for health care rendered are paid in a timely manner.
  • Patients are responsible to sign required consents and releases as needed.
  • Patients are responsible for their actions if they should refuse a treatment or procedure, or if they do not follow or understand the instructions given to them by the provider or Patient Plus Urgent Care employees.
  • Patients are responsible for the disposition of their valuables, as the clinic does not assume the responsibility.
  • Patients are responsible to be respectful of others, or other people’s property, and the property of the clinic.
  • Patients are to observe safety and no smoking regulations.


To report a complaint or grievance you may contact the human resources department by phone at 225-224-8690, by email at, online at, or by mail to our address at 5800 One Perkins Place Building 5 Suite A Baton Rouge, LA 70808. Complaints and grievances may also be filed with the Department of Health and Human Services, Office of Civil Rights, Hubert H. Humphrey Bldg. 200 Independence Avenue, S.W. Room 509F HHH Building. Washington, DC 20201.