Thank you. Patient Plus will send you written acknowledgment of receipt of the grievance within five (5) calendar days. We will respond in writing with a resolution to a grievance within thirty (30) calendar days of receipt.
Patient Plus also maintains a process for the expedited review of urgent grievances. You have the right to an expedited review for cases involving an imminent or serious threat to the health of the member. Call 225.663.6827 and tell the representative that you are requesting an expedited review for an urgent grievance. We will notify the Chief Medical Officer and respond within 48 hours from receipt of the grievance.
If you have any questions or need immediate assistance, please contact our Patient Care Team at 225.663.6827.