Hold your place in line

Online Check-in FAQs

Q. Is my reservation time a guarantee?
A. No, it is not. The Urgent Care will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first. 

Q. What does this service cost?
A. Nothing. It is absolutely free for patients.

Q. When I arrive, will I see a doctor right away?
A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, or some other combination of healthcare professionals.

Q. What if I make a reservation, and then start feeling a lot worse?
A. If you are feeling worse, do NOT wait for your reservation. Call 911 or go to the nearest Emergency Department immediately.

Q. What happens if I'm late?
A. There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line and will instead be treated as a walk-in patient.

Q. How do I cancel and/or reschedule an appointment I scheduled online?
A. When you use the online scheduling service, you will receive an email with details, including how to cancel. Please consult that email if you need to cancel or reschedule. If you cannot locate the email, please call our office to cancel and reschedule.

Q. If I’m a new patient, do I need to provide more information?
A. Yes, please bring a valid photo ID and your insurance card (if applicable), and arrive early to complete any necessary paperwork. If you are able to bring your records from any previous primary care providers, please do. If not, we will help facilitate that process when you arrive for your appointment.